Privacy Policy, Cookie Policy & Terms & Conditions
Tom O’ Grady Heating & Plumbing–Privacy Policy, CookiePolicy & Terms & Conditions
Website:https://togplumbing.ie
Email :info@togplumbing.ie
Phone:087 395 5494
Effective Date:11 December 2025
PART 1–PRIVACY POLICY
1. Who We Are
Tom O’ Grady Heating & Plumbing (“we”, “our”) is the Data Controller of personal information you provide via our website or services.
2. Information We Collect
Information you provide
Name, email, phone, postal address
Job/quote request details
Messages submitted via contact forms
Information collected automatically
IP address, browser, device information
Pages visited, time spent
Cookies and tracking data
Referring website/search queries
3. How We Use Your Information
Responding to enquiries
Providing plumbing/heating services
Scheduling appointments
Improving website performance & security
Analytics (via Google Analytics)
We do not sell or rent your personal data
4. Google Analytics
We use Google Analytics to understand website usage. Data may include
Anonymised IP addresses
Device/browser info
Pages visited & time spent
Interaction behaviour
Opt-out:Users can reject analytics cookies via browser settings or the Google Analytics opt-out add-on.
5. Lawful Basis for Processing
Contract: providing services
Consent: form submissions, cookies
Legitimate Interests: analytics, security
Legal Obligation: tax & regulatory compliance
6. Sharing Your Information
We may share data with
Hosting/email providers
Google (Analytics)
Accountants, insurers, legal advisors
Regulatory authorities if required
7. Data Retention
Customer/job records: up to 7 years
Contact forms: 24 months
Analytics: 26–38 months
Logs:short-term
8. Your GDPR Rights
Access, correct, delete, restrict, object, with draw consent, data portability
Contact: info@togplumbing.ie
9. Data Security
We use appropriate measures, but no online transmission is fully secure.
10. External Links
We are not responsible for third-party sites linked from our website..
11. Updates
We may update this policy; check regularly for changes..
PART 2–COOKIE POLICY
What Are Cookies?
Cookies are small text files stored on your device to improve site functionality and track usage.
Types of Cookies
Essential:Required for the site to function
Analytics:Google Analytics, only used after consent
Preference:Remembers settings/form data
Performance:Improves site speed
Cookie Control Options
Browser settings
Reject cookies via cookie banner•
Google opt-out add-on
Cookie Duration•Session cookies: deleted when browser closes•Persistent cookies: 30 days–2 years
Third-Party Cookies•Google Analytics•Hosting providers•Embedded content providers
PART 3–TERMS & CONDITIONS
1. Introduction
By using our website or services, you accept these Terms & Conditions
2. Our Services
Plumbing & heating installation, maintenance, andrepair•Service availability may vary
3. Booking and Payment
Services can be requested via website, email, or phone
Quotes are estimates unless confirmed in writing
Payments: Bank transfer, card, cash (if agreed)
Late payments may incur charges
4. Quotes and Estimates
Quotes are indicative and may change due to unforeseen circumstances
Final costs confirmed before work begins
5. Liability
Not liable for indirect, incidental, or consequential losses•
Not responsible for errors or omissions on the website•
Statutory consumer rights are not affected
6. Intellectual Property
Website content is our property; no copying/reuse without permission
7. Privacy & Data Protection
Refer to Privacy Policy & Cookie Policy for data handling
8. Website Use
Must use the website lawfully
Not responsible for external links
9. Complaints & Contact
Email: info@togplumbing.ie•Phone: 087 395 5494
10. Amendments
Terms may be updated at any time•Continued use constitutes acceptance
11. Governing Law
Irish law applies•Disputes are under Irish courts jurisdiction
