Privacy Policy, Cookie Policy & Terms & Conditions

Tom O’ Grady Heating & Plumbing–Privacy Policy, CookiePolicy & Terms & Conditions Website:https://togplumbing.ieEmail:info@togplumbing.iePhone:087 395 5494Effective Date:11 December 2025⸻PART 1–PRIVACY POLICY1. Who We AreTom O’ GradyHeating & Plumbing (“we”, “our”) is the DataController of personal information you provide via our website orservices.2. Information We CollectInformation you provide:•Name, email, phone, postal address•Job/quote request details•Messages submitted via contact formsInformation collected automatically:•IP address, browser, device information•Pages visited, time spent•Cookies and tracking data•Referring website/search queries3. How We Use Your Information•Responding toenquiries•Providing plumbing/heating services•Scheduling appointments•Improving website performance & security•Analytics (via Google Analytics)

Wedo not sell or rent your personal data.4. Google AnalyticsWe use Google Analytics tounderstand website usage. Data mayinclude:•Anonymised IP addresses•Device/browser info•Pages visited & time spent•Interaction behaviourOpt-out:Users can reject analytics cookies via browser settingsor the Google Analytics opt-out add-on.5. Lawful Basis for Processing•Contract: providing services•Consent: form submissions, cookies•Legitimate Interests: analytics, security•Legal Obligation: tax & regulatory compliance6. Sharing Your InformationWe may share data with:•Hosting/email providers•Google (Analytics)•Accountants, insurers, legal advisors•Regulatory authorities if required7. Data Retention•Customer/job records: up to 7 years•Contact forms: 24 months•Analytics: 26–38 months•Logs:short-term8. Your GDPR Rights

•Access, correct, delete, restrict, object, withdrawconsent, data portability•Contact:info@togplumbing.ie9. Data SecurityWe use appropriate measures, but no online transmission is fullysecure.10. External LinksWe are not responsible for third-party sites linked from ourwebsite.11. UpdatesWe may update this policy; check regularly for changes.⸻PART 2–COOKIE POLICYWhat Are Cookies?Cookies are small text files stored on your device to improve sitefunctionality and track usage.Types of Cookies•Essential:Required for the site to function•Analytics:Google Analytics, only used after consent•Preference:Remembers settings/form data•Performance:Improves site speedCookie Control Options•Browser settings•Reject cookies via cookie banner•Google opt-out add-on

Cookie Duration•Session cookies: deleted when browser closes•Persistent cookies: 30 days–2 yearsThird-Party Cookies•Google Analytics•Hosting providers•Embedded content providers⸻PART 3–TERMS & CONDITIONS1. IntroductionBy using our website or services, you accept these Terms &Conditions.2. Our Services•Plumbing & heating installation, maintenance, andrepair•Service availability mayvary3. Booking and Payment•Services can be requested via website, email, or phone•Quotes are estimates unless confirmed in writing•Payments: Bank transfer, card, cash (if agreed)•Late payments may incur charges4. Quotes and Estimates•Quotes are indicative and may change due tounforeseen circumstances•Final costs confirmed before work begins5. Liability

•Not liable for indirect, incidental, or consequentiallosses•Not responsible for errors or omissions on the website•Statutory consumer rights are not affected6. Intellectual Property•Website content is our property; no copying/reusewithout permission7. Privacy & Data Protection•Refer to Privacy Policy & Cookie Policy for datahandling8. Website Use•Must use thewebsite lawfully•Not responsible for external links9. Complaints & Contact•Email:info@togplumbing.ie•Phone: 087 395 549410. Amendments•Terms may be updated at any time•Continued use constitutes acceptance11. Governing Law•Irish law applies•Disputes are under Irish courts jurisdiction